Refund Policy

01Overview

This policy explains when payments to DAAB INC for Daab are refunded. It is part of our Terms & Conditions.

In short: you can use the Free plan for as long as you like before paying, and you can cancel a paid plan at any time. Cancelling stops future charges. Payments already made are refunded only in the cases listed in section 4, or where the law gives you a right to a refund.

02Subscriptions

Paid plans are charged in advance for each billing period. You can cancel at any time from billing settings in the app.

Free trial. If your plan starts with a free trial, cancel before the trial ends and you are not charged.

After you cancel. Your plan stays active until the end of the period you have paid for and does not renew. Payments for a period that has started are not refunded.

We do not give partial refunds for time, seats, storage or included credits you did not use.

03Review credits

Credits included with a plan are part of the subscription. They end with the month or billing period they were given for and are not refunded or exchanged.

Credit packs are not refundable, whether or not the credits have been used. Pack credits can be used for 12 months from purchase, and credits that expire unused are not refunded.

When a review fails because of a fault on our side, the credits it used are returned to your balance.

Credits have no cash value. They cannot be exchanged for money or moved to another org. Our records of credits granted and used are the record that counts.

04When we refund

We refund a payment, in full or in part, in these cases:

• Charged in error. You were charged twice for the same thing, charged the wrong amount, or charged after a cancellation we had confirmed. We refund the amount charged in error. This includes a credit pack charged twice.
• We end your paid plan. We close your account or withdraw your plan for a reason other than your breach of our terms. We refund the part of your payment that covers the unused remainder of the period.
• We materially reduce your plan. We make a change that materially reduces the core functions of your paid plan during a period you have paid for, and you cancel because of it. We refund the part of your payment that covers the unused remainder of the period.
• The law requires it. See section 8.

If the service was unavailable or seriously impaired for a sustained time, write to us. We look at these cases individually and may offer credits or a partial refund.

05Requesting a refund

The owner or an admin of the org that made the payment can ask for a refund by writing to hello@daab.app. Tell us:

• the name of the org and the email address on the account;
• the date and amount of the payment, or the invoice number;
• why you are asking for a refund.

For a charge made in error, ask within 60 days of the payment. We reply within 5 business days and may ask for more detail to confirm that the request comes from the account holder.

06How refunds are paid

Approved refunds go back to the payment method used for the original payment, in the currency you paid in. We cannot refund to a different card or account. Your bank or card issuer decides how quickly the money appears; it usually takes 5 to 10 business days after we issue it.

When a payment is refunded, the credits that payment gave you are removed from your balance in the same proportion. A full refund removes all of them; a refund of half the payment removes half.

Taxes we collected on the refunded amount are refunded with it.

07Payment disputes

If something looks wrong on your statement, please write to us before disputing the charge with your bank. We can usually resolve it faster.

While a charge is in dispute, the credits it paid for are held and cannot be used. If the dispute is decided in our favour they are returned to your balance. If it is decided in your favour they are removed. We may suspend paid features on an org that has an open dispute.

08Your legal rights

Daab is sold for business and professional use. If the law of your country nevertheless gives you rights as a consumer, such as a right to cancel within 14 days of a purchase or a right to a refund for a faulty service, this policy does not limit them. A right to cancel that applies to digital services usually ends once you start using what you bought.